iCare 24x7 Support from Georgia CCTV
Georgia CCTV believes that support after the sale is probably the most important aspect of our industry. Unfortunately, this is where most other companies fail. That’s why we’ve developed a completely unique solution. When you call for support you will reach a live person ready to help every time; 24 hours a day; every day.
Our unique support solution, which has become the flagship service option for our company, offers an advanced multi-tier approach to our technical support services which is provided to all of our 24x7 365 support clients. That means that when you call in, Help is there! If you simply to help remembering how to log into your system or you need assistance with the most advanced hardware or network troubleshooting, you will be assigned the correct support expert immediately.
We also provide Emergency Video Services where one of our specially trained technicians can help back up and distribute your video after an emergency situation has occurred.
What to Expect?
Georgia CCTV customers have access to our Technical Support Representatives 24 hours a day, 365 days a year. We are always here to serve our customers and to ensure that the services you expect are the services you receive. Below are four things that you can expect every time you call the Georgia CCTV Technical Support Center.
Partner - Georgia CCTV customers employ our services with the expectation of a positive and meaningful impact on their businesses. We are truly partners. So, when you contact the Georgia CCTV Technical Support Center, you will have a partner on the other end of the line. Being your partner means that we will share your sense of urgency and your need to resolve your issues as soon as possible. It also means we will strive to completely understand all the details of the issue you are reporting. when you need it!
Timely Resolution- Our goal is to resolve your issue when you initially report it. If, for whatever reason, that is not possible, we will provide you with an estimate on how long it should take to have your issue resolved.
Follow-Up- If we are unable to resolve your issue on the first call, we will provide a specific date and time when we will contact you to follow-up. Our standard is that our customers should never be kept in the dark regarding what is going on with the issue resolution process. We will also confirm the best way of getting back to you (i.e. phone, email, text, etc.)
A Timely and Complete Resolution- You contact us with an expectation of getting your issue resolved. Our goal is to provide that resolution in a timely and complete manner. Nobody likes the frustration of unresolved issues. We are constantly reviewing any unresolved incidents to ensure the proper follow-up and follow- through. We also are committed to providing the right solutions to ensure the highest reliability of your Atlanta CCTV services and to lower the probability of repeated issues.